For somebody interested in building a career in IT services, there are a variety of roles they can pursue, such as an IT support technician, a help desk engineer, and an IT communications specialist. Organizations often need internal support to manage their technology and work with vendors. And many businesses that serve consumers may also offer technical support for the products or services they sell. These departments must be responsive to the needs of the organization, so all IT departments do not look the same.

Despite the pandemic and big tech layoffs, thefuture of IT jobs[AC1]  is still solid with a projected 272,323 net new tech jobs in 2023, according to CompTIA’s State of the Tech Workforce report. Compared to other careers, IT is relatively easy to get into – with the right help desk engineer IT certifications, that is. Whether you’re looking to change careers or advance your tech support skills, the right IT certification can set you on your path. This certification aims at IT professionals who manage Macs, iPhones, and iPads in a business environment.

Industry Specializations

While each can offer career value, there are differences in their specific professional benefits. The certification you pursue will likely depend on your area of interest in IT,  your experience level, and what the jobs you’re interested in require. If you’re currently in an IT role, you can ask your employer what skills will be most useful for you to learn. In the US, help desk technicians earn a base salary of $48,310 and $2,555 in additional pay per year on average [2].

  • SNHU provides affordable online technology degrees respected by employers and universities nationwide.
  • Which database certification you pursue will probably depend on which vendor’s database technology you expect to use most heavily.
  • Plus, it’s proof of your familiarity with incident response, vulnerability management, and important communication skills for security analysis and compliance.
  • Taking a free course or certification can be cost effective and a great way to benefit your career.
  • While each can offer career value, there are differences in their specific professional benefits.

Demand for help desk technicians will rise as organizations implement the latest computer systems to reduce long-term costs and foster a competitive advantage. Those seeking a position in the field may want to highlight their technical know-how in any job interviews. That can relate to the functions mentioned above and can also include knowledge about programming, human-computer interaction, database management, and web systems.

Help Desk Technician Jobs

For those with little to no experience, beginner certification programs can build entry-level skills at the start of a career. While there are no prerequisites for this certification, it is recommended that one has at least nine months of IT work experience to qualify for the exam. Those who lack any IT work experience whatsoever and are not yet sure whether IT is the right career path for them may want to start with the CompTIA IT Fundamentals+ (ITF+) certification before working toward CompTIA A+. Employment of help desk technicians will increase by 5% from 2022 to 2032, faster than the 3% average for all occupations.

Explore the world of IT support and find out more about entry-level tech support jobs, IT support salaries and IT training programs that can help you launch your career. Code Spaces is a platform for learners to find the best courses, certifications and tutorials on the web. Our team of experts handpicks these resources based on several parameters and brings to you the best recommendations that you can use to learn a new skill or upgrade your existing knowledge. These resources include both free and paid ones created by top professionals, schools and companies. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management. With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth.